At Soni Money World, we strive to provide transparent and customer-centric loan services. This Refund Policy outlines the conditions under which refunds may be issued for any fees or charges associated with our services.
1. Applicability
This Refund Policy applies to:
Processing fees
Administrative charges
Other service-related fees collected by Soni Money World.
2. Non-Refundable Charges
The following charges are non-refundable:
Loan processing fees, once the loan application is processed, regardless of approval.
Administrative fees for documentation, credit checks, or legal verification.
Interest payments on disbursed loans.
3. Refundable Charges
Refunds may be issued under the following conditions:
Duplicate Payment: If a user makes a duplicate payment for a fee or charge.
Error by Soni Money World: If a payment was erroneously charged due to a system error or mistake on our part.
4. Refund Process
4.1 Request Submission:
To request a refund, users must submit a written request to [Insert Email Address] within 7 days of the payment date, along with:
Payment proof (transaction ID, receipt, or bank statement).
Reason for the refund request.
4.2 Review Period:
Refund requests will be reviewed within 7–10 business days.
4.3 Approval and Processing:
If approved, refunds will be processed within 10–15 business days.
Refunds will be credited to the original payment method.
5. Conditions for Denial of Refund
Refund requests may be denied under the following circumstances:
Failure to provide sufficient proof of payment.
Requests made beyond the specified timeframe.
Payments made to third-party agents not authorized by Soni Money World.
6. Contact Information
For any refund-related inquiries, please contact us:
Note: Refunds for any charges will be made in compliance with the laws and regulations governing financial services in India. Soni Money World reserves the right to amend this policy at any time.
By using our services on www.sonimoney.com, you acknowledge and agree to this Refund Policy.
